We are starting to experience COVID impacts within our teams due to either positive cases or close contacts. As a result, we have experienced some capacity reductions within all areas of our business (both admin and operational).
inTraffic has deployed (as per all previous COVID outbreaks) our COVID Safe Plan and is following all Government mandates around operating within the workplace. We also have many staff working from home in a safe environment to ensure their on-going ability to function and remain safe. Due to some capacity reductions across the team, we are seeing some service impacts in relation to customer communications (contacting clients for collections / drop-offs) and on-time delivery performance.
To that end, we are seeing some delays (3-5 days) on both the intrastate and interstate. inTraffic is doing all in its power to ensure smooth operations and strong customer service throughout this once again challenging time. We appreciate your understanding during this time.